Case Study
Talent Development Program
90
%
Participants Promoted
360
Tailored Assessment
18
mo
Personalised Program
Industry
Hospitality / Hotels & Resorts
Size
Large multinational luxury hospitality group with properties across Asia Pacific, the Middle East, and globally
Accelerating the next generation of General Managers
We partnered with a global luxury hospitality group to design and deliver a Leadership Success Assessment and an 18-month Business Leaders Development Program – a suite of tools designed to identify, assess, and accelerate the next generation of General Managers. In the program’s first year, 90% of participants were promoted to General Manager.
Challenge
Emerging from COVID-19, the organisation recognised that the industry and consumer had fundamentally changed – and that leadership needed to evolve with it. With ambitious growth plans underway, the organisation needed a pipeline of ‘ready now’ General Managers suited to the new landscape of luxury hospitality. Identifying which Resident Managers were ready to step up was identified as a strategic imperative for global growth.
Solution
We conducted focus groups and interviews to identify what makes someone successful as a General Manager within this organisation. Through validating behavioural indicators, a bespoke Leadership Success Assessment was created – a Success Profile and 360 assessment identifying performance and potential for General Manager roles. The Business Leaders Development Program was then co-developed, aligned to those behaviours. The 18-month, personalised program incorporates commercial projects, innovation hackathons, coaching assignments, and executive involvement.
Impact
In the program’s first year, 90% of participants were promoted to General Manager – validating both the assessment approach and the development program. Together, the assessment and program created a rigorous, evidence-based pathway from Resident Manager to General Manager, directly supporting the organisation’s global growth strategy.
Benefits
- 90% of first-year participants promoted to General Manager
- A validated, behaviourally-grounded Success Profile and 360 assessment tailored to the organisation
- An 18-month personalised development program aligned to General Manager success behaviours
- Commercial projects and innovation hackathons providing real-world leadership experience
- A scalable, evidence-based pipeline supporting global growth ambitions
Our consulting is often delivered through The Future Organisation Blueprint™ — a structured, end-to-end approach to moving from hierarchy to a networked, team-based organisation.