Case Study
Leadership Development
55
%
Improved Understanding
100
%
Confidence Reports
90
%
Performance Reviews
Industry
Government / Public Safety & Emergency Services
Size
Large-scale state public service executive agency operating across New South Wales
Driving performance through courageous conversations
We partnered with a large state government emergency services agency to design and deliver a leadership development and accountability program. At a time of significant structural change, the program established a consistent leadership framework, enabling people leaders at every level to understand expectations, build capability, and drive performance through courageous conversations.
Challenge
The organisation had experienced multiple leadership changes over a five-year period. With a new leadership team in place, the agency needed a clear, consistent model of leadership behaviours and accountability to support a major transformation and restructure across operational and organisational functions. Creating alignment and capability across a large, geographically dispersed workforce was the core challenge.
Solution
We delivered a multi-tiered leadership development approach across the organisation: executive workshops to co-create a shared vision for leadership; senior management workshops focused on accountability and new leadership behaviours; a rollout of performance accountability and courageous conversations development to over 80 people leaders; and a hybrid program to 550 volunteer leaders. The program was designed to support the relaunch of the existing performance review process and embed cultural change at scale.
Impact
Results include a 55% improvement in leaders’ understanding of expectations, and 100% of participating leaders agreeing they now have the tools and confidence for courageous conversations. Performance review completion rates improved to over 90% from a previously low base. The organisation now has a consistent, aligned vision of leadership and workforce engagement is measurably shifting.
Benefits
- 55% improvement in leaders’ understanding of expectations
- 100% of leaders report having the tools and confidence for courageous conversations
- Performance review completion rates improved to over 90%
- Consistent, aligned leadership vision across a large, dispersed organisation
- Program directly supporting the delivery of a major organisational transformation and restructure
- Winner – Rob Goffee Leadership Development Award, AHRI Awards 2021
Our consulting is often delivered through The Future Organisation Blueprint™ — a structured, end-to-end approach to moving from hierarchy to a networked, team-based organisation.