Case Study
Capability Frameworks & Success Profiles
100
Leader Interviews
Industry
Hospitality / Hotels & Resorts
Size
Large multinational hospitality group; Luxury Brand Division formed following a global restructure in February 2023, spanning multiple luxury hotel brands internationally
A Historic foundation for talent and culture
We partnered with the newly formed Luxury Brand Division of a major global hospitality group to design a comprehensive Capability Framework and Success Profiles for General Managers and Hotel Managers. Described internally as a ‘Historic’ initiative, this work has become the foundation for talent and culture programs across the division.
Challenge
Following a global restructure in February 2023, a dedicated Luxury Brand Division was established. As a newly formed entity, the organisation needed to clearly define what General Managers and Hotel Managers needed to step up to – in both capability and leadership behaviours – to ensure the brands delivered a truly luxury experience for guests and team members.
Solution
We interviewed and facilitated focus groups with over 100 Executives and Leaders across all luxury brands within the division. Through this process, we developed Success Profiles and a full Leadership Capability Framework for the Luxury Division. The framework was co-created from within, grounded in the lived experience of the organisation’s own leaders across brands, regions, and functions.
Impact
The Capability Framework and Success Profiles now underpin a multi-year pipeline of Talent and Culture initiatives, including assessment and development programs, performance and potential programs, succession planning, and emerging leader programs. The work has been recognised internally as a ‘Historic’ initiative for the organisation.
Benefits
- A co-created Leadership Capability Framework grounded in over 100 Executive and Leader interviews
- Success Profiles for General Manager and Hotel Manager roles across the Luxury Division
- A clear, evidence-based foundation for all future talent, succession, and development programs
- Multi-year roadmap of Talent & Culture initiatives enabled by the framework
- Recognised internally as a foundational, ‘Historic’ initiative for the newly formed division
Our consulting is often delivered through The Future Organisation Blueprint™ — a structured, end-to-end approach to moving from hierarchy to a networked, team-based organisation.